August 30, 2010

Foursquare: Still Not a Passing Fad

Filed under: Social Media — Emily Reeves @ 5:46 am

In March 2010, Foursquare had 750,000 members; today, Foursquare has over three million users.  This rapid growth was thought to slow with the introduction of Facebook Places a couple of weeks ago, and instead, it was the day that Foursquare had its largest registration day ever.  (source: Mashable)

While three million is just in a drop in the bucket compared to Facebook’s 500 million users worldwide, it is not something to ignore, either.

July 15, 2010

Coming Soon to a Theater Near You

Filed under: Culture,Current Events,Social Media — Emily Reeves @ 12:21 pm

The Social Network. This trailer actually makes the movie look interesting. Looking forward to it.

Thanks to Blake’s Think Tank for passing this along.

July 14, 2010

Old Spice = Brilliant

Filed under: Current Events,Social Media,Technology,That's Just Cool — Emily Reeves @ 12:45 pm

Over the past two days, I have been reacting like one of Pavlov’s dogs to a bell every time @oldspice tweets a new video.  The Old Spice “Smell Like an Old Spice Man” commercials are viral hits online.  As a result, fans have shared, commented, and clicked play many times over the last several months.  For the last two days, Old Spice has capitalized on that popularity by creating (so far) almost 200 response videos, in real time, to its fans.  The videos are often less than 30-seconds, but in each one, the Old Spice Guy personally addresses a commenter (from Twitter, Facebook, YouTube, Yahoo, Reddit) and provides a clever quip, thereby endearing the brand to that commenter (as well as all their friends).  The videos are coming so frequently and are so funny, it is quite easy to find myself clicking through to each one as it is posted.  (And so are many, many others: YouTube’s servers are having trouble keeping up today.)

This idea is brilliant because it exploits the basic premise of social media: two-way communication and sharing.  And it leverages the benefit of digital media: immediate communication and sharing.

As brilliant as the idea is, I am most impressed with the production coordination that must be going on behind the scenes to keep up the posting pace of these videos.  I wonder how many people are monitoring the web for comments, then mining those comments for potential humorous responses?  And, how many copywriters are standing by to write these hundreds of 30-second scripts on the spot?  And, the clients must be on the set to approve on-site.  Then there is the actual video production crew, shooting and transferring the video straight to the web.  And there must be a person/people posting the videos and tweeting them out.  This must be one large and fun team, but I bet they are getting tired.  The production turnaround is impressive: I would love to see a behind the scenes/”making of” video after this stunt is complete.

This has been a successful scheme for the Old Spice brand: everyone is talking about it.  Quite a brilliant idea, indeed.

Here are some of the responses I have enjoyed most:

July 4, 2010

The Self Portrait Phenomenon

Filed under: Culture,Technology — Emily Reeves @ 3:10 pm

I have never liked having my picture taken.  But a weird thing started happening a little over a year ago: I started taking pictures of myself with my iPhone and posting them to my various sites.  They were, of course, titled: Self portrait, followed by a description of what I was doing when taking the photograph.  I have no idea why I was doing this.  Perhaps it was boredom, maybe it was because I thought it was funny, but most likely I was doing it because I could.  I could take a picture and post it right away.  And I could review it before I posted it.  The whole process was in my control – which is not usually the case when someone else is taking my photo.  Scrolling through the photo library on my iPhone now shows many self portraits, sprinkled with photos of my dogs and then various other activities, usually plates of food or various beverages.  And all of these have been with the previous versions of the iPhone.  The latest iPhone edition has a front facing camera, sure to enable better self-portrait shots.

As it turns out, this self portrait phenomenon and observation is not unique to me.  According to the New York Times:

“With the debut last week of Apple’s newest iPhone, the latest show of vanity has kicked into high gear. With a second camera lens that faces the viewer (instead of the view), the iPhone has simplified something people have been struggling with — some covertly, some flagrantly — ever since they signed up for AOL more than a decade ago: taking a good picture of themselves. Finally, the iGeneration has a good head shot.”

“As a result, the self-snap is fast becoming as vital a facet of how we present ourselves as our clothes, figures or voices. Photographing oneself easily and well is a talent that, like being able to download music via mind control or reduce whole paragraphs to acronyms at warp speed, is now a given for young people.”

“‘This really represents the shift of the photograph serving as a memorial function to a communication device,’said Geoffrey Batchen, formerly of the City University of New York and now a professor of art history at Victoria University of Wellington, in New Zealand, who has written extensively on historical and contemporary photography. ‘The camera was used to record something that happened so it could be remembered. Now it’s used immediately. It’s uploaded to Facebook to say, “Here I am in Istanbul” or whatever, so it also goes back and forth between personal and promotional use. It really represents the refashioning of the self for a semipublic view.’”

I am a fan of the self-portrait: there is something intimate, incorruptible, interesting and immediate about the taking and online posting of these photographs.  While, I am relieved to know that I am not alone in this ridiculously narcissistic behavior, I am curious to see how the trend further develops as self portraits become easier to take and people are less inhibited when taking them.  I really like the thought of photography serving as a “communication device.”  After all, “a picture is worth a thousand words” and with our decreasing attention spans as a result of technologically delivered snippets of information (more on this later), pictures could be how we ultimately receive most of our information.  Maybe.  Maybe not.

Self portrait, while writing a blog post.

Self portrait, while writing a blog post.

June 23, 2010

Foursquare Broadening Its Reach

Filed under: Current Events,Social Media,Technology — Emily Reeves @ 11:50 am

C-SPAN recently announced a partnership with Foursquare, the geo-location social media tool that really took off at SXSW this year.  From BrandChannel:

“Far from stodgy public access programming, C-SPAN has been embracing social media (and taking its shows on the road) as it pushes for greater public access through media coverage of the House and Senate and the Supreme Court.

“Now, Foursquare users who friend C-SPAN can, via Foursquare.com/cspan, access an abundance of C-SPAN content about U.S. public policy, politics, and government – a virtual tour guide to the inner workings of American democracy.

“If a user searches Foursquare for the U.S. Capitol, up comes a C-SPAN video with information about the Federal budget. Search for the White House, and view a C-SPAN interview with President Obama that was taped in the White House library.”

A partnership with C-SPAN solidifies the legitimacy of Foursquare and its potential in our increasingly digital and social world.  By linking relevant (and educational) content to locations, the act of checking-in becomes more valuable to the consumer.  And, C-SPAN is now exposing itself to a target viewer that might not otherwise have interacted with the media brand.

The Influence of Soccer

Filed under: Culture,Current Events,Social Media — Emily Reeves @ 11:24 am

Unless you were hiding under a rock this morning, you are aware that USA beat Algeria in a World Cup game.  I didn’t have to watch the game, I could just listen to the yelling right outside my office (where I have the unfortunate luck of sitting right beside the TV that everyone crowded around this morning).  It was quite a victory and even I – not a sports fan – was excited.  However, to a geek like me, one of the most interesting things about the match this morning is what happened online (stats courtesy of Mashable):

  • “In the minutes following Landon Donovan’s game winning goal in the 91st minute of action (which sent the US to the round of 16), traffic spiked to 11.2 million visitors per minute, which moves the event past the 2008 presidential election as the 2nd highest traffic spike of all-time.”
  • “The plethora of World Cup breaking news briefly knocked Yahoo Sports offline.”
  • “Tweets containing ‘USA’ spiked to 6% of total tweet volume.”
  • Many Twitter users encountered the “Fail Whale” as a result of the traffic volume on Twitter during the game.

And, I think every status update on my Facebook news feed was related to the game.  Yes, soccer has the power of influence this month.  It will be interesting to see how that influence is capitalized on by marketers both immediately and in the coming months.  Some of the lucky ones advertising during the World Cup coverage are even getting some of the chatter; a favorite among those I have talked to:

Enjoy the games.

Five Degrees of Separation

Filed under: Culture,Social Media,Technology — Emily Reeves @ 11:10 am

Historically, six degrees of separation has referred to the idea that everyone is at most six steps away from any other person on Earth.  However, according to recent data, Twitter has now shortened our “degrees of separation” from each other: “On average, Twitter users have five degrees of separation between each other – meaning nearly everyone within Twitter is only five steps away.”  Therefore, “on average, a Twitter user will encounter 83% of all other Twitter users by visiting everyone’s friends up to a distance of five steps.”  So, in theory, it does not take a great number of “retweets” for a message to reach a large and diverse audience.

This is great news for marketers looking to justify a larger investment in social media as communications tools.  The news is even better for those looking to communicate in local (i.e., smaller) circles: “if a user traces their friends, and their friends and so on, in 3.32 steps on average they will discover a follower of their own. This means there are many small, circular connections on Twitter.” At this point, it almost seems negligent of a brand to not have a presence on Twitter.

When looking to wade (or dive deeper) into the social media pool, take the five-degrees-of-separation fact with a grain of salt and remember these few tips:

  • Don’t build it and assume they will come.  Seek out quality followers: those active on Twitter who are predisposed to like the brand.
  • Content should be relevant and interesting to warrant any “retweet” activity.
  • Monitoring with the resources for rapid response are absolutely necessary.  A negative message will usually be spread faster than a positive one will be shared.

May 13, 2010

Social Media Stats Video, Updated

Filed under: Social Media,Technology,That's Just Cool — Emily Reeves @ 10:33 am

Several months ago, there was a video released revealing social media stats.  Now there is a new one – see it below.  These stats change so fast, we could have entire different video to watch next month. So, don’t get too attached to the numbers here. They will be greater next month. Social media is definitely not a fad.

May 11, 2010

Talk Business Interview: Building Trust Online

Filed under: Business,Marketing,Social Media,Talk Business — Emily Reeves @ 7:37 am

Thank you to Roby Brock of Talk Business for the invitation to talk about building trust in this information age on his program. Check out the Talk Business site and watch the interview here:

Here are my full thoughts on the topic:

In the online space, we can find almost everything about almost anyone or anything. We are truly living in an information age. We are sharing information about ourselves, we are seeking information about others and from others. Everyone is doing it: consumers, businesses, and organizations. And they are doing it using social tools that allow for instant updates, instant sharing and easy searching. With all this information available, how do consumers know whom to trust? Do they trust the consumer reviews, or the expert analysis? Do they trust their individual friends or large organizations for information?

Whom to trust, as it turns out, is a bit of a moving target. Every year, Edelman conducts a trust survey.  In recent years, with the rise of social media and online reviewing systems, this trust survey has indicated that the public is more inclined to trust “people like me” over corporate entities. However, the economic recession has led consumers to become cynical (more so than they were already), leading to a swing in who and how they trust: (1) the public now wants to hear from credentialed experts and (2) corporate trust and transparency are now just as important as the quality of products and services from that company. Today’s consumers are more skeptical, savvy and sophisticated when it comes to online information.

Facing this modern consumer is daunting to businesses vying for the trust of their audiences: Though it’s easier than ever to reach your customers, it’s less likely that they’ll listen. Today, the most valuable online currency isn’t the dollar, but trust itself.” (Trust Agents, 2009) So, how does a business work to build that trust and become a favored brand? Here are some starting steps for establishing trustworthiness:

  • Be transparent. The online world is defined by the availability of information. To make that information available is to be transparent. Consumers rile at even thought that information they seek is unavailable to them for any reason. And, if a company or organization isn’t providing the information about themselves, someone else (a less trustworthy source) will do it for them and may communicate inaccurate information. Put it all out there.
  • Be responsive. When consumers pose a question or express a concern, do not sit on the response in an effort at contemplation or corporate review “up-the-ladder.” Delayed responses only create more frustration among consumers and speculation as to the extent of a problem with the organization. Respond quickly, even if only to acknowledge receipt of the question or concern and promise a timely answer upon further research, if necessary.
  • Ask for feedback. And share that feedback. And share the organization’s responses to that feedback. This will give consumers the views of other consumers “like them” and further demonstrate the transparency and responsiveness of the organization.
  • Call on experts. Balance the information and perspectives provided directly from the organization and from consumer feedback with expert opinions and advice. These third-party insights will round out the perspectives consumers seek when information-gathering.
  • Give them some face time. Use video to communicate the message. People communicate as much, if not more, with how an idea is conveyed, than with what it said. Shifty eyes and raised shoulders can reveal anxiety; intonation can convey passion. The more non-substantive information the medium can convey, the more data a listener has to decide how trustworthy the speaker is.”

Executing all of these steps at once may not be feasible for a business just starting to engage with their online audience. It is okay to start out with one or two of these methods, then open up into full-on transparency as trust is established. As an example, one of our clients at Stone Ward recently decided to take the plunge into social media using a promotion as its diving board, but they weren’t quite ready for a full-time presence in the space. To introduce this new face to its audience, we created a microsite with a distinct URL separate from the home/traditional site. The idea was that this site would eventually become the community hub and live on past the promotion, but the promotion (sweepstakes) would help draw the initial audience to engage with the brand. Being new to the social media space, the client didn’t have the resources to manage a completely open site and respond as quickly or as completely as necessary to build trust. Given that issue, the site launched with a combination of pre-set content and consumer-contributed content, and allowed for question submissions to an expert. The pre-set content was a bank of “tips” that could be commented on by users, and encouraged user-submitted tips. New tips automatically generated a Twitter post and a Facebook post. The consumer-contributed content was a community forum where users could submit questions and get responses from other users. The “ask the expert” questions were posted with the expert responses for others to view. Additional engagement elements included a daily poll and music playlists that tied into the brand and promotion concept. Starting out with elements that didn’t require daily maintenance and monitoring allowed this brand to introduce themselves to the space, start building relationships and start establishing a basis for trust without risking alienation with an unavoidable misstep due to resource limitation. As a result, the site has lived on past the promotion end and the brand now has a manageable engagement tool that can be built upon when they are ready.

The bottom line: Provide honest and complete information to consumers and their trust will follow. Understand that making information available is necessary for social bonding and while it may feel like putting that information online makes an organization vulnerable to attack, there is a need to reveal that vulnerability to ultimately build trust and relationships. And, if you are not ready for the all the steps to building trust, start out small and build from there.

April 12, 2010

Talk Business Interview: Location-Based Services

Filed under: Social Media,Talk Business,Technology — Emily Reeves @ 4:37 am

Thanks to Roby Brock of Talk Business for the invitation to talk about location-based services on his program.  Click here for the Talk Business article and check out the interview here:

Here are my full thoughts on practical applications for location-based services:

Just when you were finally getting comfortable with Twitter, the social media geeks introduced FourSquare. I can hear you all mumbling, “FourSquare is stupid.” While location-based services, such as FourSquare, may not take off as predicted, at this point FourSquare is close to reaching one million users, with much of that growth occurring in the last few months. FourSquare even has its own day, which is April 16th of course.  With its growing popularity, it is time to learn more about these location-based services and figure out how they might be beneficial to your business.

Location-based applications are services that allow the user to update his or her status (much like Twitter or Facebook), but attach a very specific location to that update, either with a dot on a map, a longitude and latitude reading, or a location defined and named by the users (a restaurant, retail location, ballroom at a convention center, etc.). There are several of these services available—FourSquare, Gowalla, Loopt, Brightkite, Google Latitude—but FourSquare is the service with the most members.

Initially, these services were created because people wanted to know where their friends were: approximately 55% of all text/SMS messages sent are some variation of “where are you?” (equating to almost 650 billion location-based service text messages in 2009). Now however, consumers are not adopting these location-based services because they want to announce to the world their every move, but because people are inherently social—they want to communicate, share and interact—and using the services, they can: find other people at the same locations at the same time, find out if friends have been there before, find tips for getting the most out of their experience at that particular location, and get rewarded for participating.

As a result of this activity, customers are putting businesses on the map, literally. Businesses can leverage consumer participation in location-based services to improve the customer experience. By giving customers reasons to check-in at a particular location, businesses encourage repeat visits and loyalty. Some examples of how businesses are using FourSquare are:

As an added bonus for businesses, customers are self-populating a contact and feedback database. Check out a business on FourSquare and you will see the names and faces of all customers that have checked-in there (and by clicking on the visitors you can view their profile and see where else they like to go). You will see their comments and tips they have left future visitors. You will see the total number of check-ins at that location and the person currently holding the “mayor” title. There is data to be found on sites outside of FourSquare, too. Go to Checkin Mania to see a map of all locations where check-ins have occurred in a specific area. You can filter by service to see those using FourSquare, Gowalla or Brightkite. This tool gives you a good indication of the location-based services application penetration in your specific area. Businesses can use this data to improve their service, reward loyal customers, determine if there are other businesses in the area they should cross-promote with to drive even more like customers, and reach out to key influencers to become ambassadors of the business.

The bottom line: location-based services offer additional opportunities to engage with existing customers and drive new customers. We are only just starting to see the possibilities for leveraging these new tools to the benefit of businesses.

March 25, 2010

An Introduction to Location-Based Services, Part II

Filed under: Business,SXSW,Social Media,Technology — Emily Reeves @ 2:25 pm

Check out Innovate Arkansas for the second part of my two-part introduction to location-based services based on sessions attended at South by Southwest.

March 19, 2010

SXSW: Day Five Recap

Filed under: Current Events,SXSW,Social Media,Technology — Emily Reeves @ 1:56 pm

This was the last day of the South by Southwest (SXSW) interactive festival in Austin. The conference lasted five days and was been jam-packed with educational sessions about emerging technology. It was long, fun, exhausting, engaging, informative, crowded and worth every minute.

According to reports, the interactive portion of the festival outsold both the film and music portions. There were 12,000 interactive badge holders this year. For those that have been attending SXSW for several years, this number was almost too much to handle: they complained about the mass and accompanying lack of intimacy among the group. This being my first year, I was in awe of event and appreciated everything it had to offer. Maybe they are right and SXSW interactive has jumped the shark, making it less valuable than before, but that was not my experience.

The last day offered approximately 140 sessions, of which I attended the following:

  • “LBS 101: Geolocation on the ‘Horizon’”
  • “Social Business”
  • Keynote presentation with Daniel Ek, CEO and founder of online music service Spotify
  • “Interactive Infographics”

“LBS 101: Geolocation on the ‘Horizon’” was a continuation of the location theme that was prevalent throughout the conference. This particular session focused more the technology aspect of the services rather than the user aspect. To emphasize the demand and opportunity for location-based services (LBS), the presenter started with the statistic that approximately 55% of all text/SMS messages sent are some variation of “where are you?”. That equates to almost 650 billion location-based service text messages in 2009. To further demonstrate the potential, the presenter revealed that of the 200 million mobile subscribers in the United States, 18.5% are smart phones with built-in technology for geo-location. However, for most of the market, downloading an app for updating location status is a barrier to entry. The benefit of using a location-based service will need to be pretty great to jump that hurdle with the mass-market user.

Today, location-based services are being used for navigation, family location (if on a shared mobile service plan) and friend finding through social media applications. The future of location-based services could include notification when friends are nearby, location aware advertising, location aware marketing/couponing, crowdsourcing traffic systems and fraud prevention. The technology already exists today for location-based advertising, but it is not being implemented. Just last week, Starbucks announced a partnership with FourSquare to award a barista badge to frequent visitors, but won’t be sending coupons or promotions through the service just yet. An example provided in the session for how location-based advertising/marketing could be used: the Starbucks on a corner in Austin is having a slow day so they push out a coupon for everyone within 25 meters for 50% off to bring in customers. Based on the amount of conversation at SXSW this year, it is safe to assume that we will see location-based services increasing in use over the next two years, both among business and consumers.

“Social Business” was a panel presentation from three communications people (marketing, PR, customer service) talking about how social media has impacted them. The panelists included David Meerman Scott and Captain Nathan Broshear of the Air Force. David Meerman Scott, a professional marketing and leadership speaker, as well as author, started the session. Scott presented many quotable one liners for this captive audience: speak to buyers in their language, not yours; create triggers that encourage people to share; the most overused terms in press releases include “innovate,” “unique,” “pleased to” and “leading provider”; lose control of your brand. Although his presentation style was engaging and entertaining, the content was pretty generic.

Captain Nathan Broshear is Director of Public Affairs for the Air Force. He talked about how the armed forces can use social media with every airman acting as a spokesperson using his iPhone and Flip cam as tools. The Air Force now allows members to post content to Facebook, YouTube and Twitter, knowing that this assists in spreading the message about their work efforts and can help with recruiting. The embracing of social media has resulted in media calls to the Air Force to expand on intriguing stories, rather than the Air Force having to reach out to the media to “sell” their stories. As a result, the Air Force claims to have not issued a news release in eight years. The Air Force is using social media is used to humanize the organization.

Tuesday’s keynote presentation was an interview with Daniel Ek, CEO and founder of online music service Spotify. It was a nice transition from the interactive portion to the music portion of the SXSW festival. Spotify is a music sharing site that is not yet available in the United States. The site and service allows users to build playlists, access them from anywhere (mobile or online) and share them with friends. Because most in the audience was unfamiliar with the service, Ek did a demonstration and overview of how Spotify works both online and through a mobile app. Ek’s stated the Spotify goal as wanting “to make music like water” in its availability. He talked about the social nature of music and our human desire to share it with others.

“Interactive Infographics” was a session for designers to understand the impact of presenting data as interesting graphics. The panelists include designers from the New York Times and GOOD magazine, as well as a representative from Processing.org and Stamen Design. The majority of the session was spent showcasing the work of the four panelists as examples of the possibilities.

There was a lot to take in over the five days of SXSW. As we digest the information and figure out how it applies to our businesses, it will be interesting to see if and/or how the predictions hold true.

March 18, 2010

SXSW: Day Four Recap

Filed under: Current Events,SXSW,Social Media,Technology — Emily Reeves @ 9:28 am

It was a big day at South by Southwest (SXSW) as there was much anticipation for the keynote presentation from Twitter’s founder Evan Williams. Williams enjoys celebrity status here at the interactive portion of the festival, causing a line to form for entry into the room where he would be speaking. The presentation turned out to be a bit of a disappointment, but there were plenty of good sessions throughout the day to make up for the letdown.

There were almost 150 sessions available today. I was able to attend the following five:

  • “The Future of Context: Getting the Bigger Picture Online”
  • “After Magazines: WIRED’s Digital Rebirth”
  • “The Life Graph: You are Your Location”
  • Evan Williams Keynote
  • “Mikey Likes It: Does the FTC?”

“The Future of Context: Getting the Bigger Picture Online” was a panel-led discussion about journalism in an online news distribution channel. The session topic was developed under the premise that news distribution has become too “bite-sized” with information shared in headline format, lacking any background information that would allow the reader to actually understand the “bigger picture” situation. The panelists used healthcare as an example: at the pace of daily news, healthcare looks like a total mess. However, when healthcare is explained at a broader level, it is easier to distill and understand.

This was another discussion that presented more questions than answers. With many journalists in the room, the discussion was lively. The general consensus was that news needs to be delivered with more in-depth context than “click here for more information” after a breaking news headline. Consumers have been conditioned to read only the headlines and hope that the torrential wash of information over them will eventually cohere into understanding and knowledge. However, this understanding is not developing, and the public is ending up uninformed during a time when they have more access to information than ever before.

“After Magazines: WIRED’s Digital Rebirth” was the coolest session of the day. WIRED magazine recognized the movement from print to digital and is the first magazine to translate its design into a format for consumption on a digital tablet. The creative director of WIRED magazine and an Adobe representative led the presentation in which they demonstrated reading the March issue of WIRED on a digital tablet. This session was tailored for designers with conversation about the custom typefaces designed for WIRED and the workflow process of design for print versus design for digital. However, the live demonstration could have been appreciated by all magazine readers, especially those that appreciate the high-end design of WIRED magazine. The designers have translated the print experience into a digital experience that is just as pleasing but with added features to take advantage of the digital format. From 360-degree viewing of objects to audio interviews to video to varying views as the orientation changes from portrait to landscape, the designers and developers created a complete experience. The digital magazine was shown on a Dell tablet, an Android tablet and an iPhone. They noted that there was much anticipation for iPad and that the WIRED app would be available for the iPad this summer. Although a pricing model has not yet been determined for the digital subscription, WIRED’s creative director said that subscribers would have a library of previous issues for their future reference, much like a music or e-book library. They will also be integrating social sharing features into the digital magazine to allow readers to instantly post articles to Facebook or Twitter without leaving the magazine.

“The Life Graph: You are Your Location” was another discussion about location-based services and applications like FourSquare, Gowalla, Loopt and Google Latitude. Location-based services are definitely garnering the most conversation this year at SXSW. The panelists predicted that in three to four years everyone with a smart phone will use location-based applications because location is what makes mobility fundamentally different.

Much of this panel’s discussion about location focused on data privacy. Again, sites like Please Rob Me were dismissed as irrelevant to security concerns. Like the panel from the earlier session on location, this panel noted that a person’s absence from home can be determined from simple status updates without revealing an exact location away from home. The privacy concerns will be with how companies use the location data they are collecting. For example, with enough data, a company could predict with 90% certainty where a user will be at a specific time in the future. (Although, according to the Loopt representative, 95% of Americans are incredibly boring, going from home to work everyday.) Additionally, they could sell the data to hedge fund managers as a prediction for success of retail locations. Interestingly, it was noted that location data can not be anonymized: it is very easy to identify who a person is based on their location data.

There will be much more talk in the coming months about location-based services, how consumers use them and how businesses will use them. This session only scratched the surface of advertising and promotion (texting coupons to your phone when you walk into or by a retail location), social etiquette (will it become rude to not “check -in?”), predictive technology services (for example, the heat in your home turning on as you get closer to home), and potential abuse (for example, tracking people with Google Latitude enable phone hidden in the trunk of a car). A survey of the 300 people attending this session revealed that approximately 90% of attendees were using at least one location-based application regularly. This is obviously not a representative sample of the general population, but SXSW attendees are early adopters and predictive of future trends.

The keynote presentation with Evan Williams, Twitter founder, was disappointing. This highly anticipated session was jam-packed with SXSW attendees; there was not an empty seat in the room when the presentation began. The format was interview-style with Umair Haque serving as the interviewer.

Williams was expected to make an announcement about Twitter and the prediction was that it would be an advertising model. Instead, the reveal was the @Anywhere platform, a way to integrate Twitter accounts/data/links onto partner media sites, allowing readers to follow Twitter accounts of people/brands/organizations mentioned in articles without leaving the media site. Williams made this announcement off the top of his interview. He went on to talk about the Twitter business model for the remainder of the hour. Unfortunately, the discussion was not very engaging and after just 30 minutes the room was half empty.

Using Twitter, SXSW attendees complained loudly about the presentation and Williams was listening. After the session, also using Twitter, he posted the message (from @ev on Twitter) “I heard on the backchannel that people want me to answer tougher questions. What’ya want to know? Will answer 10. Go.” He was, of course, flooded with questions, some relevant and some silly. The one question that was not answered, however, was whether there would be an advertising platform introduced in the future.

“Mikey Likes It: Does the FTC?” was a round-room conversation with bloggers and lawyers debating product endorsement versus editorial product reviews. The bottom line is that the FTC requires bloggers to disclose if they have been provided a product at no cost and they talk about the product on their sites. A representative from the FTC assisted in the conversation moderation and iterated that the FTC does not regulate editorial content. The FTC will step into the conversation if they believe there is a high likelihood of a consumer believing that the message is not influenced by a brand or advertiser, when in fact it is. While the FTC representative acknowledged that there was nothing improper about these relationships between brands/advertisers and bloggers, she said it was necessary to be transparent about the relationships with readers.

Day four of five is complete and the conference is almost over. Austin has been a gracious host with its abundance of Tex Mex restaurants and pleasant spring weather. Leaving will be bittersweet.

March 11, 2010

Headed to SXSW Interactive

Filed under: Current Events,SXSW,Social Media — Emily Reeves @ 3:56 pm

The Interactive portion of the SXSW festival starts tomorrow and I am headed to Austin to partake in the activities.  I will be on Twitter @reeves501 and @stoneward, will be posting here at Ms. Adverthinker and on the Stone Ward Facebook fan page.  I might pop up a few other places, too, but I will direct you to those links when they happen.

For now, I am still in the Little Rock airport, where my flight is delayed.  I am hoping to make it to Austin in time to pick up my badge and registration materials tonight, and get a fresh start in the morning.  It will be a busy five days if I am going to try to stick to a semblance of this schedule.

February 20, 2010

On Foursquare

Filed under: Culture,Social Media — Emily Reeves @ 9:07 am

What is the point of Foursquare?  This social media location game is being billed as the next Twitter.  The application launched last March, and after a year of talk in social media circles, the New York Times has caught on and published an article about it.  This must mean it has finally reached its tipping point.  So, what is it and what is the point?

According to the site, Foursquare “is a cross between a friend-finder, a social city-guide and a game that rewards you for doing interesting things.”  Well, that explains it.  To put it more plainly: Foursquare is a social media application that allows for users to share their current location (businesses, restaurants, services) and offer tips about that location for other users.  For each check-in, a user is given points.  If you are the user that checks in the most at a particular location, you are deemed the “mayor” of that location (a title that can be stolen by the next person who checks in more frequently than you).  Some businesses are even giving “mayor discounts.”  Users can also be granted “badges” for doing interesting things at interesting places.  Yes, this is very vague.  I don’t exactly understand the badges yet, but per the Foursquare site:

“Badges are little rewards you earn for doing checking-into interesting places.  For example, staying out late on a school night or frequenting too many karaoke bars.  We’re constantly adding new badges and would love to hear your suggestions.

“A lot of our badges are tied to venue “tags”.  People use tags to describe the places on foursquare (e.g. jukebox, pool table, fireplace, pizza, etc)  Without giving away too much, here’s a few suggested tags you can add to your favorite places to help unlock badges :  airport, college, douchebag, food truck, frat, gallery, gym, karaoke, movie theater, photobooth, pizza, playground, socialite, sorority, tourist, etc.”

The honor of badges has even spawned an offline business called Nerd Merit Badges (brilliant!) that recently received approval from Foursquare to sell these badges for people to wear on their clothes, backpacks, etc. (there is even a velcro sash for attaching badges your laptop).  I am starting to see how this could be fun.  But, I am a bit of a nerd, too.

Admittedly, I haven’t used Foursquare much.  Yet.  I signed up when I first read about it;, but in the beginning, the cities were limited to only larger markets.  And although I could have still used it in Little Rock, it just felt pointless since no one else was really using it around me yet.  Recently, the service opened up to every city and we started to see some Little Rock users popping up.  So I spent some time checking it out.

The more I poked and prodded Foursquare, it first seemed that in order for Foursquare to be relevant, the user must route their updates through their Twitter feeds – a place where everyone is already hanging out.  But then I realized that the benefit of Foursquare over Twitter is that you can do a location search to find information about the place that you are or want to go.  Wait, isn’t that how we use Yelp, too?  Oh, but Yelp doesn’t have that game aspect and the nerdy-cool badges.  Ok.  So, I need Twitter, Foursquare and Yelp?!

Then, on top of it all, thieves are tapping into Foursquare to learn when we are home and when we are not?  Do we really need all of this?

For those of us who like to share our experiences and let others learn from our experiences: yes, we will use each and every one of these services.  For now.  Until the next iteration comes along and ties it all together and adds a new aspect.  We do this because it fun.  Because we like to help others out.  And because we are nerds.  But that is cool, right?

And that is the point of Foursquare: sharing, having fun, and giving the nerds something else to do.

Foursquare, here I come.