Because I was the only account person at a conference of creative directors, digital strategists and media directors, I heard much complaining about the roles account people play in agencies. Some of the complaints were legitimate, some were blame-shifting (perhaps), but regardless, these conversations have inspired me to think about how to improve account management in agencies. I should be proud to be an “AE,” not flattered by a question that implies I am “better than” an AE.

I have been thinking on this challenge for several days and know that more concentrated training is in order, both for the account team and for their agency partners.

Starting in May, we will begin weekly training and sharing sessions with our account teams to not only improve their skills, but also their confidence in the roles they each play in the agency.  I am interested in any thoughts readers here have for what kind of training is needed for account people, or examples of how account people are trained in your own agencies.  I plan on sharing our training methods here in a weekly series and look forward to your feedback.

For our agency partners (creative, media, interactive, PR, production): what would be the best way to earn respect and understanding for the work that we do and the contribution that we make?

This morning as I watched actual “news” coverage of the spot and an interview with the child actor that was in the Darth Vader costume, I hit my tipping point of curiosity and started searching for some explanation for the strategy of the spot.  The majority of the talk online, much like that “new” segment I saw this morning, talks about how “cute” the spot is and how much everybody liked it; there was little, if any, mention of the brand or the product.  While I can accept that it is a brand ad and they are not necessarily trying to sell Passats, can it be considered successful if no one remembers/talks about/notices the VW brand itself?

It was on AdAge that I finally found a real review of the spot:

“But if we were VW, we wouldn’t be too triumphal too quickly. Another name for the Relationship Era is the Listenomics Age, and if you listen to what was being said, you’d notice that the vast majority of the Twitter traffic mentions the ad, and not the car. Not even the model — which happens to be a Passat. Certainly nobody mentioned the ad was nominally promoting keyless ignition, and no wonder: that’s all but a generic feature.

“So, yeah, VW got some positive attention, and that’s good. But the attention wasn’t on automobiles. That’s bad. This could have just as well been a McDonald’s commercial. Which just goes to show: If you’re peddling entertainment instead of products, cultivating smiles not constituents, the Brave New World will be just as easy to squander resources in as the cowardly old one.”

Right on.

Check out the Sienna Family YouTube channel for all the spots.  Here is the music video that I just saw today and laughed out loud:

Today, when the ratings for the Super Bowl were released we find that with 106 million viewers, it was the most watch telecast EVER.  So, was Pepsi smart to sit this one out?

Watching the Super Bowl has always been a social event: friends gather, eat, drink, boo and cheer. The advent of social media made our parties grow exponentially over the last couple of years as we interacted with those we knew online in addition to those watching the game with us in person. Last year, 12% of Super Bowl viewers were online during the game, according to Mashable. But this year, rather than having to search out the pertinent discussions on Twitter and Facebook separately, communities have developed around areas of interest, be it sports, food or advertising.  Hashtags are now used more consistently, making search for relevant commentary outside those communities easier, too.  With these community hubs and hashtag prevalence, our online interactions have gone from just the people we know (and the people they know) to introductions to people, content and views we might never have stumbled upon before.  And just when we thought we couldn’t be more connected to the world.

I didn’t want the Super Bowl fun to end last night. In years past, I have only watched the Super Bowl for the commercials, and even then become bored by the second half. Last night was different, it was bigger and it felt like my world expanded just a little bit more.  And that is always a good thing for the curious being that is me.

For fun, here is my favorite commercial of the night.  Although, as it turns out, it has been around for a few months, last night was my first viewing.

“Approximately 25 million Tweets are posted every day; more than 5 billion have been created since Twitter’s launch.

“Facebook users are even more prolific in aggregate: Forty-five million updates are posted there daily. In May, the last date for which we have data, YouTube announced that 20 hours of video is uploaded to its servers every minute. That’s more than three years of content being uploaded to YouTube daily.

“As the barriers to media production fall — cameras in virtually every cell phone, video cameras in iPods, text messaging as a publishing platform — this content tsunami is growing ever taller”

Lists allow for those you trust to create a filter of all this data, by category, for you.

And, for those that follow Twitter through desktop apps like Seesmic and Tweetdeck, they are working to integrate list following into their applications (Seesmic actually already has; Tweetdeck is still working on it).

Check out the Stone Ward Staff Twitter list.